Privacy Policy

Last updated 15 August 2026

Crease picks up your dry cleaning, takes it to a local cleaner, and brings it back. Doing that needs your address and a way to reach you. This page says exactly what we hold, who else sees it, and how to get rid of it.

What we collect

Account — your name and email, from Sign in with Apple or Google. If you use Apple's Hide My Email, we only ever see the relay address.
Addresses — the pickup address you enter, its coordinates, and any access notes you add (for example a buzzer code or "leave with the doorman"), so a courier can find you.
Orders — what was collected, what the cleaner counted, the price, timestamps, and any notes you or the shop add.
Delivery details — courier name and status while your order is moving, and the handoff code that proves your clothes reached you.
Device tokens — so we can send the "your clothes are ready" notification. You can turn notifications off in iOS Settings.
Location — only while you are using the app, and only to suggest nearby addresses when you book. Address search runs on your device. We never track your location in the background.

What we do not collect

Card numbers. Payment is handled by Stripe. Your card details go to Stripe, never to Crease — we only see whether a payment succeeded.
Advertising or tracking data. There are no ad networks, no analytics SDKs, and no tracking across other apps or websites. We do not sell or share personal information, and we never have.

Who else sees it

Your chosen cleaner — the order, the item count, and your first name. They do not get your home address or phone number.
The courier service (Uber Direct) — your name, phone number, address and access notes, for the trip only. A courier cannot do the job without them.
Stripe — the amount and an order reference, to take payment.
Supabase — our database and authentication host, in the United States.

That is the complete list. We disclose personal information to no one else, except where the law requires it.

How long we keep it

Order and address records are kept while your account is open, so you have your history and we can settle disputes and meet tax and accounting obligations. Raw courier tracking events, which contain the courier's contact details, are deleted after 90 days.

Deleting your account

You can delete your account from the app: open the account menu on the home screen and choose Delete Account. That permanently removes your profile, addresses, orders and saved details. It cannot be undone, and we cannot recover it afterwards. Records we are legally required to retain for accounting are kept by our payment processor, not by Crease.

You may also email us to request a copy of your data or ask us to delete it.

Your rights

Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, or receive a copy in a portable form. Email us and we will action it. We will not treat you differently for exercising any of these rights.

Security

Traffic is encrypted in transit. Access to order and address data is restricted to your own account, and to the cleaner handling your order, by database-level rules — not just by what the app chooses to show.

Children

Crease is not directed at children under 13 and we do not knowingly collect their information.

Changes

If this policy changes in a way that matters, we will update the date at the top and, for significant changes, tell you in the app.

Contact

Questions, data requests, or anything else: divinejdavis@gmail.com.